Conflicts are completely normal, and can be useful if they are managed in a valid way.
On the other hand excessive avoidance of conflict and “clumsy” conflict management in business situations can lead to fatal consequences.
Through this seminar, participants will learn how to deal with unpleasant situations, how to use the advantages and disadvantages of its own “natural” temperament, how to adjust to the temeperement of our colleagues and clients.
Also, participant will learn how to identify the causes of the conflict, properly use the strategies and techniques of conflict resolution and help others to solve their conflict through the mediation process.
Seminar goal is the development and improving of skills, knowledge and competences of conflict management that are vital for successful management. Through this seminar, participants will learn key competencies that modern managers must have – and techiques for mastering them, practical steps for developing their own skills. The training leader will pay special attention to the psychological and practical aspects of conflict management applied to concrete business situations.