Seminar goal

Conflicts are completely normal, and can be useful if they are managed in a valid way.

On the other hand excessive avoidance of conflict and “clumsy” conflict management in business situations can lead to fatal consequences.

Through this seminar, participants will learn how to deal with unpleasant situations, how to use the advantages and disadvantages of its own “natural” temperament, how to adjust to the temeperement of our colleagues and clients.

Also, participant will learn how to identify the causes of the conflict, properly use the strategies and techniques of conflict resolution and help others to solve their conflict through the mediation process.
Seminar goal is the development and improving of skills, knowledge and competences of conflict management that are vital for successful management. Through this seminar, participants will learn key competencies that modern managers must have – and techiques for mastering them, practical steps for developing their own skills. The training leader will pay special attention to the psychological and practical aspects of conflict management applied to concrete business situations.

Who is the seminar for?

The seminar is designed for managers of all levels, team leaders, the newly appointed managers and all others who want to develop their conflict management skills.


The training is organized in the form of workshops that are primarily oriented to experiential learning of the necessary skills. Our workshops are characterised by dynamic, interactive work with plenty of exercises that enable our participants to experience and practice directly the use of necessary skills. Besides that, during training, participants are constantly provided by feedback from the trainer. Participants are divided into teams of three or four that compete to each other. They are also constantly encouraged to exchange their experiences with their colleagues.

We use combined methods of learning:
• Presentations of key theory concepts
• Role-play
• Video feedback
• Teams competition
• Study cases
• Critical situations analysis
• Discussions
• Panels
• Demonstrations
• Brainstorming etc.


The optimal duration of the seminar is 8 hours.


After attending the seminar, participants will be trained

  • • To describe and explain successful models and principles of conflict management
    • To analyze, identify, detect and assess the correct and incorrect actions (errors) that occur in the conflict management process and how to avoid typical mistakes
    • To apply successful models and principles of conflict management
    • To build syntheticly their own approach to conflict management

From the content of the seminar

  • • How conflicts work
    • Identifying early signals and causes of conflict
    • The main types of temperament
    • How to adapt communication to different types of temperament
    • The types of conflicts
    • Styles and ways of conflicts resolving
    • Tactfully communication when you are verbally attacked
    • The arguments, persuasion, influence
    • Mediation and conflict management (Tips and Tricks)

Number of participants

The optimal number of participants: 8 – 12.