Academy – Soft Skills
Program Objective
The Academy Soft Skills is a practical educational program with selected topics from business psychology, tailored to the client’s needs. The typical duration of the program is 3 to 8 days (24 to 64 school hours), with the duration and topics determined in consultation with the client based on their preferences. Depending on the client’s needs, each of the offered workshops can be extended beyond the specified number of hours. Additionally, the Academy can include additional topics or workshops not listed in the primary program, such as Customer Service, Proactive Sales, Effective Business Meetings, etc.
The goal of the Academy is to equip participants with soft skills and knowledge that are essential in all jobs (requiring efficiency ) and effectiveness, interaction with colleagues and/or clients, teamwork, presentation skills, collaboration, and general interpersonal skills. These skills are the foundation for successful work in most positions in 21st-century organizations. Through this program, participants will become familiar with the latest knowledge related to soft skills.
The primary workshops included in the Academy program are as follows:
- Assertiveness and Persuasion Psychology
- Business Communication with Style
- Business Presentation and Public Speaking
- Business Negotiation (1D)
- Proactive Sales
- Conflict Management
- Time and Priority Management – Efficiency and Effectiveness
- Creating and Leading Successful Teams
The program will pay special attention to the psychological and practical aspects of each soft skill, focusing on how to successfully apply the knowledge and skills in practical business situations.
Intended Audience
The Academy of Soft Skills is intended for everyone in their work roles (which may or may not be managerial, e.g., engineering, assistant positions, etc.) who perform tasks that require efficiency and effectiveness, interaction with colleagues and/or clients, teamwork, presentation skills, collaboration, and general interpersonal skills.
After completing the porgram, participants will be able to
- Describe and explain models of assertive behavior, business communication, conflict resolution, business negotiation, business presentation, public speaking, time and priority management, creating and leading successful teams.
- Analyze, recognize, identify, and evaluate correct and incorrect actions (mistakes) that occur in the process of business communication and conflict resolution, business negotiation, business presentation, public speaking, time and priority management, creating and leading successful teams, and appropriate actions in case of identified mistakes, as well as how to avoid typical mistakes.
- Apply successful models of assertive behavior, business communication, conflict resolution, business negotiation, business presentation, public speaking, time and priority management, creating and leading successful teams.
- Synthetically select their own approach to work and the use of soft skills based on various models they have learned.
Implementation Method
Participants are divided into teams that compete in solving a series of problem situations throughout the program. Various methods are used during the program, including facilitated discussions, role-playing, video feedback, case studies, group work, critical event analysis, demonstrations, presentations, brainstorming, questionnaires, panels, sharing experiences, and more. The program places a strong emphasis on practicing skills rather than simply conveying theoretical information, which is common in traditional teaching methods.
Quality
We strive to provide our clients with extremely high-quality education services, and participant evaluations typically range from 4.5 to 5.0 on a scale of 1 to 5. In the event that the average evaluation of the educational program’s performance is less than 4.00, we reduce the training cost by 50%.
Duration
The typical duration of the program is 3 to 8 days (24 to 64 school hours), depending on the client’s preferences. Clients can choose between three and eight days of training based on their specific needs. Additionally, specific workshops can be extended to more hours as needed, and topics not initially included in the primary program can also be addressed, such as Customer Service, Proactive Sales, Effective Business Meetings, and more.
Program Topics
The Academy program (9 days) consists of the following workshops:
| RB | Theme | Short description | Number of school hours / number of days |
|---|---|---|---|
| 1 | Assertiveness and the Psychology of Persuasion | This part of the program is comprehensively described under the description of the workshop “Assertiveness and the Psychology of Persuasion.” | 8 hours |
| 2 | “How to Sell” | This part of the program is comprehensively described under the description of the workshop “Proactive Sales.” | 8 hours |
| 3 | Business Communication with Style | The program combines content from two workshops detailed under the titles “Business Communication with Style” and “Conflict Management.” | 8 hours |
| 4 | Business Presentation and Public Speaking | This part of the program is comprehensively described under the description of the workshop “Business Presentation and Public Speaking.” | 16 hours |
| 5 | Business Negotiation | This part of the program is comprehensively described under the description of the workshop “Business Negotiation 1D.” | 8 hours |
| 6 | Conflict Management | This part of the program is comprehensively described under the description of the workshop “Conflict Management.” | 8 hours |
| 7 | Time and Priority Management | This part of the program is comprehensively described under the description of the workshop “Time and Priority Management – Efficiency and Effectiveness.” | 8 hours |
| 8 | Creating and Leading Successful Teams | This part of the program is comprehensively described under the description of the workshop “Creating and Leading Successful Teams.” | 8 hours |
In response to your inquiry and based on your needs, we will tailor a program to your specifications and send you a brochure with a thorough and detailed description of the program.
Number of Participants
The optimal number of participants is 8 – 12.
The typical group size for our in-house workshops is 8 – 12 participants. However, if you have fewer than 8 participants you’d like to include in this program, please still get in touch with us because we will make an effort to organize an open program for such participants, meaning we will include them in groups with participants from other companies.