Quality of service in the direct contact with the customer is becoming a most important way of assuring customers’ satisfaction and keeping the customers.
Seminar goal is the development and improving customer service skills, knowledge and competences that are vital for successful customer service. Through this seminar, participants will learn key competencies that modern employee must have – and techiques for mastering them, practical steps for developing their own skills. The training leader will pay special attention to the psychological and practical aspects of customer service applied to concrete business situations.
Who is the seminar for?
The seminar is designed for coustomer service workers of all levels and all others who want to develop their customer service skills.