Seminar goal

In addition to technical expertise, great importance for the successful execution of business tasks by workers in the field of IT and other technical professions are social skills that include; skills of consulting, teaching, presentation, persuasion, emotional control and communication with different types of people, with clients, associates, partners, management.

The seminar is based on analysis of a series of practical cases in which employees are faced with everyday communication, interpersonal and organizational problems in dealing with clients and co-workers – and provides clear recommendations on how to act in certain situations.

Seminar goal is the development and improving of social skills, knowledge and competences that are vital for successful management. Through this seminar, participants will learn key competencies that modern managers must have – and techiques for mastering them, practical steps for developing their own skills. The training leader will pay special attention to the psychological and practical aspects of social skills applied to concrete business situations.

 

 

Who is the seminar for?

The seminar is designed for IT managers and experts of all levels, team leaders, the newly appointed managers and all others who want to develop their social and customer service skills.

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After attending the seminar, participants will be trained

  • To describe and explain successful social competences
  • To analyze, identify, detect and assess the correct and incorrect actions (errors) that occur in the social process with internal and external clients and how to avoid typical mistakes
  • To apply successful social patterns in communication with internal and external clients
  • To build syntheticly their own social skills

Method

The training is organized in the form of workshops that are primarily oriented to experiential learning of the necessary skills. Our workshops are characterised by dynamic, interactive work with plenty of exercises that enable our participants to experience and practice directly the use of necessary skills. Besides that, during training, participants are constantly provided by feedback from the trainer. Participants are divided into teams of three or four that compete to each other. They are also constantly encouraged to exchange their experiences with their colleagues.
We use combined methods of learning:

  • Presentations of key theory concepts
  • Role-play
  • Video feedback
  • Teams competition
  • Study cases
  • Critical situations analysis
  • Discussions
  • Panels
  • Demonstrations
  • Brainstorming etc.

 

Duration

The optimal duration of the seminar is 8 hours.

From the content of the seminar

  • HCS – Helping Clients Succeed according to Mahan Khalsa method; counseling internal and external clients and influencing in their decision-making process
  • Business presentation, persuasion, argumentation
  • Communication with different types of people, creating positive relationships
  • How to overcome misunderstandings and barriers in communication and to create conditions for long-term cooperation
  • Managing uncomfortable situations and conflicts – emotional control

 

Number of participants

The optimal number of participants: 8 – 12.