In addition to technical expertise, great importance for the successful execution of business tasks by workers in the field of IT and other technical professions are social skills that include; skills of consulting, teaching, presentation, persuasion, emotional control and communication with different types of people, with clients, associates, partners, management.
The seminar is based on analysis of a series of practical cases in which employees are faced with everyday communication, interpersonal and organizational problems in dealing with clients and co-workers – and provides clear recommendations on how to act in certain situations.
Seminar goal is the development and improving of social skills, knowledge and competences that are vital for successful management. Through this seminar, participants will learn key competencies that modern managers must have – and techiques for mastering them, practical steps for developing their own skills. The training leader will pay special attention to the psychological and practical aspects of social skills applied to concrete business situations.
Who is the seminar for?
The seminar is designed for IT managers and experts of all levels, team leaders, the newly appointed managers and all others who want to develop their social and customer service skills.